Join Our Team as a Service Desk Analyst I – Elevate Your IT Support Career!

Are you passionate about solving technical challenges and delivering exceptional customer service? This opportunity invites dedicated IT support professionals to contribute to a dynamic team while enjoying comprehensive benefits, professional growth, and a collaborative environment. If you're eager to handle diverse issues, develop your skills, and become a key player in a growing organization, this role could be your next career move. The ideal candidate values teamwork, possesses a strong desire to learn, and is ready to support users in a fast-paced setting.

Key Requirements:

• ITIL certification or equivalent experience
• 1-2 years of prior help desk or IT support experience
• Proficiency in troubleshooting desktop hardware, software, and network issues
• Familiarity with ticketing tools such as Jira Service Desk or ServiceNow
• Excellent communication skills—both verbal and written
• Strong organizational abilities and attention to detail
• Ability to quickly learn new applications and technologies
• Knowledge of manufacturing or distribution environments is a plus

Main Responsibilities:

• Provide first-line support to resolve basic IT incidents and service requests
• Conduct initial assessment, triage, and diagnostics for reported issues
• Document all interactions, resolutions, and escalate complex problems when necessary
• Act as a positive, professional point of contact, ensuring a smooth user experience
• Collaborate with technical teams to resolve more intricate issues
• Keep knowledge bases updated with resolutions and troubleshooting tips
• Support after-hours and on-call requests as needed
• Maintain confidentiality of sensitive customer and employee data
• Engage in continuous learning to stay current with organizational technologies

Perks & Benefits:

• Generous paid time off, including floating holidays and volunteer days
• Medical, dental, and vision insurance plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Life insurance, accidental death & dismemberment coverage
• Short-term and long-term disability insurance
• Employee discounts and referral programs
• Robust onboarding, ongoing training, and professional development resources
• Employee assistance program to support well-being
• Pet insurance options
• Opportunities for career advancement within a supportive culture

Ready to advance your IT support career? Apply now to join a company that values your skills, rewards your efforts, and invests in your growth. Take the next step and become a vital part of their team!

Note: We are working on behalf of a client.

Not ready to apply yet? Contact a professional recruiter at resume@jfcglobal.com or 717-761-8095 for a confidential conversation about your career goals. With decades of industry experience, JFC Global, the largest locally owned and operated niche recruiting company, has built well-established relationships with hiring managers and HR professionals in our area. JFC Global has received a 9.6 NPS rating from the professionals we work with and pride ourselves on operating with the highest ethics and integrity within the recruiting industry. We look forward to putting our local connections to work for you! Direct W2 only EOE.