Are you an aspiring IT support professional eager to grow your skills? We're working on behalf of a forward-thinking organization seeking a dedicated IT Support Specialist to join their dynamic on-site team near Lancaster. This role offers a fantastic opportunity to gain hands-on experience in a fast-paced environment, working on innovative projects like system migrations and cloud upgrades. If you enjoy troubleshooting technical issues, delivering exceptional customer service, and want to be part of a company that values autonomy and collaboration, then this could be the perfect next step in your IT journey.

The ideal candidate will have a foundational understanding of IT concepts, a passion for learning, and a proactive attitude. This role is suitable for someone with relevant experience, certifications, or internships, looking to expand their technical expertise while making an immediate impact.

Key qualifications include:

• High school diploma or GED (associate’s degree or internship experience preferred)
• 1-2 years of help desk or IT support experience
• Certifications such as CompTIA A+ or Network+ are a bonus
• Basic knowledge of Windows and Mac OS environments
• Familiarity with Google Workspace and Microsoft 365
• Understanding of network fundamentals (TCP/IP, DNS, DHCP)
• Experience with ticketing systems
• Working knowledge of Active Directory and user account management
• Strong communication, customer service, and problem-solving skills
• Ability to manage multiple support requests efficiently and professionally

Main responsibilities:

• Offer timely support via phone, email, chat, or ticketing systems to resolve user issues
• Troubleshoot hardware, software, and network problems, providing clear guidance
• Document and track support tickets, escalating as needed
• Assist in hardware and software setup, including configuring user accounts
• Maintain IT asset inventory and documentation
• Support basic mobile device troubleshooting
• Contribute to knowledge base articles and user documentation
• Participate in after-hours support rotations as required
• Collaborate with senior staff on projects such as ERP and cloud migration initiatives

What’s in it for you:

• Opportunity to participate in impactful projects like system upgrades and automation
• Chance to broaden your technical skills across multiple platforms
• Potential for contract extension based on your performance and workload

Are you ready to advance your IT career in a role that challenges and rewards you? Apply today!

Not ready to apply yet? Contact a professional recruiter at resume@jfcglobal.com or 717-761-8095 for a confidential conversation about your career goals. With decades of industry experience, JFC Global, the largest locally owned and operated niche recruiting company, has built well-established relationships with hiring managers and HR professionals in our area. JFC Global has received a 9.6 NPS rating from the professionals we work with and pride ourselves on operating with the highest ethics and integrity within the recruiting industry. We look forward to putting our local connections to work for you! Direct W2 only EOE.