Are you a proactive IT professional eager to make an impact within a growing managed service provider? If you've got a passion for problem-solving, excellent client communication, and a drive to excel, this opportunity could be the perfect fit. Join a small, dynamic team that values hands-on roles, continuous learning, and a proactive approach to technology support. You’ll be the face of the company, tackling desktop issues, supporting Office 365, and assisting with basic networking—while having room to grow your skills in a collaborative environment. Perfect for candidates who thrive in a flexible work setting, enjoy a diverse workday, and want to build a long-term career with a company that values its employees.

Key Requirements:

• 3+ years of experience in IT support or related roles
• Proficiency in Office 365 management and support
• Basic to intermediate network troubleshooting, including firewalls and network configurations
• Ability to upgrade workstations, perform Windows 11 migrations, and add hardware components confidently
• Strong client-facing skills, with the ability to connect and communicate effectively
• Willingness to work on-site 2-3 days weekly; some remote work possible
• MSP experience a bonus but not essential
• Driven, self-motivated, and eager to grow professionally

Main Responsibilities:

• Serve as the primary technician resolving desktop issues, network troubleshooting, and supporting Office 365 administration
• Perform routine upgrades, hardware updates, and basic server tasks
• Collaborate closely with team members and clients to identify needs and deliver solutions
• Maintain proactive communication to ensure systems are optimized and secure
• Assist in implementing automation and cyber protection initiatives
• Represent the company professionally during on-site visits and virtual support
• Keep abreast of evolving technology trends and contribute to continuous improvement efforts

Perks & Benefits:

• Salary range of $65,000 to $85,000, commensurate with experience and skills
• Biweekly pay plus $200 per pay period for travel expenses and $50 for home internet/phone costs
• Comprehensive medical, dental, and vision coverage at $150/month for employees, with options to add dependents
• Generous paid time off starting at two weeks, including sick days (negotiable)
• 401(k) retirement plan with employer contributions
• Short and long-term disability coverage
• Performance-based bonus potential, ranging from $2,500 to $5,000 annually
• A vibrant, collaborative environment with a team of passionate professionals who love what they do
• Opportunities for continuous learning and career development in a fast-changing tech landscape

Ready to take the next step? Apply now and become part of a company that values talent, initiative, and a positive attitude. We’re working on behalf of a client seeking driven professionals like you to help shape their future success.

Not ready to apply yet? Contact a professional recruiter at resume@jfcglobal.com or 717-761-8095 for a confidential conversation about your career goals. With decades of industry experience, JFC Global, the largest locally owned and operated niche recruiting company, has built well-established relationships with hiring managers and HR professionals in our area. JFC Global has received a 9.6 NPS rating from the professionals we work with and pride ourselves on operating with the highest ethics and integrity within the recruiting industry. We look forward to putting our local connections to work for you! Direct W2 only EOE.