We are seeking an experienced IT Service Desk Manager to lead and oversee IT support operations. This leadership role requires a seasoned professional with extensive experience managing IT teams and delivering customer-focused services. You will be responsible for guiding daily IT service functions, ensuring consistent, high-quality support.

What You’ll Do:

Lead and mentor the IT services team, fostering a culture of excellence and professionalism.

Establish, refine, and optimize operational processes to drive efficiency and continuous improvement.

Monitor performance metrics, analyze service quality, and implement solutions to enhance client satisfaction.

Manage escalations, evaluate technology workflows, and ensure adherence to SLAs and KPIs.

Collaborate with stakeholders to align IT service strategies with organizational goals.

What We’re Looking For:

Proven leadership experience in IT service operations, ideally with 7+ years in a technical setting.

Strong communication skills and the ability to build trust and cohesion within the team.

Strategic mindset with experience analyzing performance data and improving service delivery.

Experience with service management frameworks (e.g., ITIL) and MSP operations is a plus.

Proactive, service-oriented attitude with a track record of driving team engagement and performance.

Compensation & Benefits:

Annual salary: Around 100-120k based on experience, plus comprehensive benefits.

Health, dental, and vision coverage.

401(k) plan with company match.

Generous paid time off and employee perks, including recognition programs.

Opportunities for career advancement in a growing organization.

This position represents an excellent opportunity for a motivated leader to drive IT service excellence, foster team growth, and contribute strategically to organizational success.

Apply now for immediate consideration!

Not ready to apply yet? Contact a professional recruiter at resume@jfcglobal.com or 717-761-8095 for a confidential conversation about your career goals. With decades of industry experience, JFC Global, the largest locally owned and operated niche recruiting company, has built well-established relationships with hiring managers and HR professionals in our area. JFC Global has received a 9.6 NPS rating from the professionals we work with and pride ourselves on operating with the highest ethics and integrity within the recruiting industry. We look forward to putting our local connections to work for you!

Direct W2 only
EOE.